Introduction Course to Human Factors and Crew Resource Management for non-flying personnel

Like many other industries, aviation has a language of its own. What does it mean when your colleagues talk about ‘CRM’ or ‘TEM’, and what is implied when aviation crew are trained in assertiveness, vigilance, or resilience?

This three days course is an introduction to the concepts of Human Factors (HF) and Crew Resource Management (CRM) for administrative personnel working within the aviation industry (CAA, HR, OCC, scheduling, etc.). On this course we will introduce how HF and CRM emerged, how it has evolved over time, and what this means in the industry today. We will cover the EASA syllabus for initial operator’s CRM training (AMC1 ORO.FC.115) (Table 1) through the lens of non-flying personnel with the aim of facilitating a basis for the different concepts within HF and CRM. 

On the course we will introduce:

  • Human Factors in Aviation
  • CRM Principles and Objectives
  • Human Performance and Limitations (HPL)
  • Threat and Error Management (TEM)
  • Personality Awareness, Attitudes and Behaviours
  • Human Error and Reliability


  • Stress and Stress Management
  • Fatigue and Vigilance
  • Shared Situation Awareness, Information Acquisition and Processing
  • Automation Philosophy
  • Workload Management
  • Effective Communication


  • Leadership, Coordination, Synergy, Decision Making
  • Resilience Development, Startle and Surprise effect
  • Cultural Differences
  • Safety Culture

This course includes:

  • Three days online training
  • Online access to material and videos
  • Course completion certificate

Price: 1295€ per participant incl. VAT

Our next courses are planned as follows

  • Introduction to CRM course no. 1-2022: Online August 10th to August 12th
  • Introduction to CRM course no. 2-2022: Online December 7th to December 9th

Minimum 3 participants and maximum 10 participants on the course.