Human Factors training and courses for safety-critical industries.

About Human Factors

What are we all about?

About Human Factors (AHF) provides Human Factors training within safety-critical industries, either as on-site or at our location in Dragør, 10 minutes from Copenhagen airport.

Inspired by Safety Science we offer a variety of Human Factors courses, conducted by trainers with more than 20 years of experience each from the aviation industry. Through collaboration with the specific industry, the training and courses are developed from and based on relevant case studies and exercises. They involve and challenge the participant’s thinking about safety, in an effort to understand, address, and recognise safety in the practices of everyday work.

Merging our experience from traditional Crew Resource Management (CRM) in aviation with inspiration from Safety Science, our aim is to broaden the perspective by challenging assumptions around safety and to incorporate organisational and regulatory constraints by understanding the interactions and relationships that influence work-as-done (Hollnagel, 2011) and the system as a whole. We call this ‘Collaborative Resource Management’. We emphasise quality and relevance through involvement of the participant’s experience and knowledge in order for them to use the training for their specific operation.

Our courses are therefore directed to include frontline personnel, management, and authorities in safety-critical industries who wish to update, modify, and refresh the current thinking about safety, by seeing, understanding, and assisting in enhancing safety practices that benefit the system as a whole. 

Our Courses

Online, Hybrid or Fixed Courses in Copenhagen or conducted On-Site

5 day Classroom CRM Trainer Course                                      Relevant for aviation personnel becoming CRM Trainers

6 day CRM Trainer Course (4 days online and 2 days classroom )
Relevant for aviation personnel becoming CRM Trainers.

2 day Classroom or Online CRM Trainer Refresher
Refresher course for aviation personnel that according to EASA regulations must conduct refresher training every third year.

3 day Classroom or Online Human Factors course
This course is directed for people in safety-related positions regardless of industry

3 day Teaching & Learning
Teaching & Learning Course for future FI/SFI/TRI in aviation

1 day CMD/LTC/TRI/TRE Refresher course
Refresher Course for upcoming Commanders, Line Trainers and Type Rating Instructors in aviation.

Tailor-made Training
for Organisations

Through collaboration with the specific organisation, we provide Human Factors Training which is tailormade to the needs of the organisation.

This could for example be a process build up of an initial 3 day course and monthly sessions with new additions and follow up.

Contact us for a Zoom session where we will present possible approaches for your organisation.

Meet the Team

About Human Factors is a Danish company founded in 2016 in an effort to raise the quality of Crew Resource Management in aviation. It has since expanded in the concept with inspiration from Safety Science to incorporate Human Factors in Safety-critical industries. AHF is today run by Gitte Furdal Damm and Birgitte Johansen, based on their many years from the aviation industry merged with studies in Human Factors and System Safety at Lund University. Their effort goes to improving the wellbeing of people working in safety-critical industries, by challenging ‘old’ assumptions and opening up for more honest discussions about how work is done, how it impacts the people involved, and how we can learn and improve the conditions through collaboration.


Gitte Furdal Damm

Gitte Furdal Damm (Founder and HF Trainer)

has been in aviation for about 20 years, primarily as a pilot but also working as a Flight Crew Supervisor and CRM Trainer. Gitte is today solely teaching Human Factors, and have just completed the master program at Lund University in Human Factors and System Safety with a thesis about resilience in aviation.

Birgitte Johansen (HF Trainer)

has been in the aviation industry for nearly 20 years; initially piloting turboprop aircraft around Africa, and recently as an airline pilot in Scandinavia. She has served as a Safety Manager, and has for many years been involved in line training of new captains and first officers. This extensive experience in various operations, and very diverse cultural environments, is put to good use in our different courses. Birgitte is attending the aviation bachelor program at Lund University.

Where to find us

Framehouse, Dragør

We are positioned at Framehouse in Dragør, just 10 minutes from Copenhagen Airport. This modern, sustainable wooden building offers an inspiring and “new nordic” learning environment for our courses.

What our Clients Say

“The course did meet and exceeded expectations. One reason being that we had healthy discussion about CRM at a ‘higher’ level than ‘normal’ CRM sessions”

Leonard Holmgren Holm
Pilot, CityJet

“Good  discussions and subjects to reflect upon. Nice atmosphere throughout the course. I enjoyed the scientific approach to human error, the different ‘schools’ and thought processes. Would like more of this modern way of thinking and analysing human factors”

Christian Ungar
Flight Inspector, Danish Aviation Authority

Contact Us

Feel free to contact us

About Human Factors is located in Dragør just 10 minutes from Copenhagen Airport in Kastrup, Denmark.